luky91 Terms & Conditions — Your Complete Usage Agreement

By accessing, registering for, or using any service provided by luky91 at luky91.asia (the "Platform"), you ("User", "you", "your") agree to be legally bound by these Terms and Conditions ("Terms"), our Privacy Policy, our Responsible Gaming Policy, and any additional rules applicable to specific games or promotions that may be published on the Platform from time to time.

If you do not agree with any part of these Terms, you must immediately discontinue your use of the luky91 Platform and close your account if one exists. Continued use of the Platform following any amendment to these Terms shall constitute your acceptance of the revised Terms.

To register for and use the luky91 Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the Platform:

• You are at least 21 years of age. luky91 enforces a strict minimum age requirement of 21 years across all services including casino games, sports betting, live dealer tables, and all other wagering products.
• You are registering voluntarily and not acting on behalf of another person.
• You are not a current employee, contractor, director, or close family member of a luky91 employee or contractor.
• You have not been previously excluded or banned from the luky91 Platform under any previous account.
• You are not located in a jurisdiction where online gambling is specifically and explicitly prohibited by local legislation applicable to you personally.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.

luky91 reserves the right to request identity verification documentation at any stage. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card) or passport. Failure to provide satisfactory identity documentation within the timeframe specified by luky91 may result in account suspension.

Each User may hold only one registered account on the luky91 Platform. Holding multiple accounts — whether through different email addresses, different mobile numbers, or different payment methods — constitutes a material breach of these Terms. luky91 may permanently suspend all accounts linked to the same individual upon discovery of multiple registrations, and all funds across those accounts may be subject to review and forfeiture.

You are solely responsible for maintaining the confidentiality and security of your luky91 login credentials. You agree to:

• Choose a strong, unique password and not reuse passwords from other services including JazzCash, EasyPaisa, or your email account.
• Never share your luky91 username, password, or OTP codes with any other person, including family members.
• Log out of your luky91 account after each session when using shared or public devices.
• Notify luky91 support immediately if you suspect unauthorised access to your account.
• Ensure that all information provided during registration and KYC is accurate, complete, and kept up to date.

luky91 accepts no liability for losses resulting from the use of your account by a third party where that access resulted from your failure to maintain the security of your login credentials.

All transactions on the luky91 Platform are conducted exclusively in Pakistani Rupees (PKR). luky91 does not accept foreign currency deposits and no currency conversion is applied at any stage of the deposit or withdrawal process.

Accepted Payment Methods: JazzCash, EasyPaisa, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank Transfer. luky91 reserves the right to add or remove payment methods at any time without prior notice.

Deposits: The minimum deposit amount is Rs 200. Deposits are credited to your luky91 wallet immediately upon confirmation from the payment provider. luky91 does not charge fees on deposits; however, your payment provider may apply their own charges.

Withdrawals: Withdrawals may only be made to a payment method in your own name that matches your verified KYC identity. The minimum withdrawal amount is Rs 500. Withdrawal requests from fully KYC-verified accounts are typically processed within 3 to 30 minutes for JazzCash and EasyPaisa, and within 10 to 60 minutes for bank transfers, subject to banking hours and system availability.

• luky91 reserves the right to request additional verification documentation before processing any withdrawal above a threshold determined by luky91's compliance team.
• Deposits must be wagered at least once before a withdrawal request will be processed, to satisfy anti-money-laundering obligations.
• Withdrawals cannot be made from bonus balances that have not yet met the applicable wagering requirement.
• luky91 is not responsible for delays caused by third-party payment providers, banking system downtime, or public holidays.

luky91 offers a variety of promotional bonuses to registered players including welcome deposit matches, free spins, reload bonuses, cashback offers, and loyalty rewards. All promotions are subject to the following general conditions in addition to any specific terms disclosed at the point of each promotion:

• All bonus offers are available to verified, eligible accounts only. Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus — will result in forfeiture of the bonus and associated winnings and may result in permanent account closure.
• Wagering requirements specify the number of times a bonus amount must be wagered before it or associated winnings become withdrawable. Wagering requirements will be clearly stated at the point of each bonus offer.
• Different game types may contribute differently towards bonus wagering requirements. Slot games typically contribute 100%; live casino games, table games, and sports bets may contribute at a lower rate as specified in individual bonus terms.
• luky91 reserves the right to withdraw any promotional offer, modify its terms, or disqualify specific players from promotional eligibility at its sole discretion, particularly where abuse is suspected.
• Bonuses must be activated within the time window specified at the point of offer. Expired unclaimed bonuses will be voided automatically.

All bets placed on the luky91 Platform are subject to the specific rules applicable to the game, market, or event on which the bet is placed. By placing a bet, you confirm that you understand and accept the applicable rules. The following general fair play obligations apply to all users:

• The use of any automated betting software, bots, scripts, or artificial intelligence tools to place bets on your behalf is strictly prohibited.
• Collusion between players — including coordinating bets in live dealer games, poker, or other multi-player formats to gain an unfair advantage over other players or the house — is prohibited.
• Exploiting software errors, glitches, or miscalculations (including incorrect odds) is prohibited. Any bets placed under such circumstances may be voided and winnings withheld pending investigation.
• Sports betting at luky91 is conducted on the basis of officially published odds. luky91 reserves the right to void bets placed on events where odds were published in error.
• Maximum payout limits per bet, per day, and per event may apply. These limits will be displayed in the relevant betting interface at the time of bet placement.

All casino game outcomes at luky91 are determined by independently certified Random Number Generation (RNG) systems. Game results cannot be predicted, manipulated, or influenced by the Platform or its operators. Return-to-player (RTP) percentages for slot games are published within the game information section of each title.

All content on the luky91 Platform — including but not limited to software, game interfaces, logos, trademarks, text, graphics, images, audio, video, and the luky91 brand name — is the intellectual property of luky91 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the luky91 Platform solely for personal, non-commercial gaming purposes as a registered user. This licence does not include the right to:

• Copy, reproduce, or distribute any content from the luky91 Platform without explicit written consent.
• Frame or mirror any portion of the luky91 Platform on another website or digital property.
• Reverse engineer, decompile, or extract the source code of any luky91 software or game.
• Use the luky91 brand, logo, or trademarks for any purpose without express written authorisation.

To the fullest extent permitted by applicable law, luky91 shall not be liable for:

• Any financial losses incurred as a result of gambling activity on the Platform, including losses resulting from bets placed during periods of intermittent connectivity, system latency, or technical outages.
• Losses resulting from unauthorised access to your account where such access resulted from your failure to safeguard your login credentials.
• Indirect, consequential, special, or incidental damages of any nature arising from your use of or inability to access the luky91 Platform.
• Service interruptions caused by circumstances beyond luky91's reasonable control, including acts of God, telecommunications failures, or government action.
• Decisions made by users in reliance on information published on the Platform, including odds, statistics, or game descriptions.

luky91's total liability to you in respect of any single claim shall not exceed the amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

luky91 is committed to promoting safe and responsible gambling for all users. Gambling on the luky91 Platform should be viewed exclusively as a form of entertainment, not as a means to generate income or recover financial losses.

luky91 provides the following responsible gaming tools to all registered users, accessible at any time through the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit. Increases to deposit limits are subject to a mandatory 24-hour cooling-off period before taking effect.
• Session Time Reminders: Configure automated alerts that notify you when a continuous gaming session exceeds a duration you specify.
• Cool-Down Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days) during which you cannot log in or place bets.
• Self-Exclusion: Permanently or for an extended period (1 month, 3 months, 6 months, 1 year, or indefinitely) exclude yourself from the Platform. Self-exclusion is irrevocable for the chosen period.

luky91 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Discovery that the account holder is under 21 years of age.
• Discovery that the account holder has provided false, misleading, or fraudulent registration or KYC information.
• Evidence or reasonable suspicion of bonus abuse, collusion, use of automated betting tools, or any other form of fraudulent activity.
• Failure to complete identity verification within the required timeframe following a request from luky91's compliance team.
• A request from a payment provider, financial institution, or regulatory authority relating to the account.
• Ongoing investigations into suspicious activity on the account.

Upon termination for breach, luky91 may void all pending bets, forfeit bonus balances, and retain any deposits pending investigation where fraudulent activity is suspected. If no fraudulent activity is established, any verified real-money balance will be returned to the account holder's verified payment method.

You may close your account at any time by contacting luky91 support via live chat. Account closure requests are processed within 24 hours of receipt. Any positive real-money balance at the time of closure will be paid to your verified withdrawal method.

luky91 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering for and using the luky91 Platform you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected by luky91 includes registration information, identity verification documents, transaction records, gaming activity logs, and device and session data. This data is used for account management, KYC compliance, fraud prevention, responsible gaming monitoring, and communication with you regarding your account and promotions.

luky91 does not sell your personal data to third parties. Data may be shared with payment providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), licensing authorities, and fraud prevention services only to the extent necessary to operate the Platform lawfully. Full details are available in the Privacy Policy.

luky91 reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered users via email to the registered address and/or via a prominent notice displayed on the Platform. The effective date of any revision will be updated at the top of this page.

Your continued use of the luky91 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting luky91 support.

These Terms and Conditions, and any dispute or claim arising from or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws applicable under the jurisdiction of luky91's international gaming license.

In the event of any dispute between you and luky91 arising from the use of the Platform, you agree to first contact luky91's customer support team to attempt informal resolution. luky91 will make reasonable efforts to resolve disputes within 10 business days of receiving a written complaint submitted through the support channel.

If a dispute cannot be resolved informally, either party may escalate the matter through the dispute resolution procedures prescribed by luky91's licensing authority. luky91's licensing jurisdiction and authority details are available upon written request to luky91 support.

If you have any questions regarding these Terms and Conditions or any aspect of your luky91 account, you may contact the luky91 support team through the following channel:

Live Chat: Available 24 hours a day, 7 days a week, directly on the luky91 Platform. This is the fastest way to get a response for account-related or Terms-related queries.

Email: [email protected] — For non-urgent formal correspondence including written complaints and Terms-related inquiries. Responses are typically issued within 2 business days.

luky91's registered operational contact details are available to the relevant licensing authority and may be provided upon a lawful request from a Pakistani regulatory body. General business enquiries should be directed to the email address above.